2017: I have question ABC. They have an Amazon icon next to their name. If you choose to accept the chargeback, you need to notify Amazon Pay to agree that the amount will be debited from your account. What follows is my appeal letter to them. Now, I request a disbursement most days, just in case they do it again. We got 6 responses. Took a mod chasing it down to figure it out. Amazon wouldn’t be where it is without all the people that sells on Amazon. A “No” vote doesn’t do anything. Select a Default Payment Method. They created a case. View Your Gift Card Balance. 1.3K views We have had the same thing but in November, our sales started to increase greatly and the cash was flowing nicely. This is not a way to run a business. It is possible your account was hacked. This is a Red Critical Emergency, and you should really not wait for anyone to be “fixing” it, take full control of the situation and learn everything about what I mentioned. Easy to abuse credit facilities and be unable to pay back - we will not go for the maximum we could do, manage our risks best we can. I got an email from Seller Performance stating my account was on a “hold”. Have you tried your other PC’s and cleared all your browser cache? Read honest and unbiased product reviews from our users. Your daily email activity from amazon should remain unchanged, even if you cannot access Seller Central. Find helpful customer reviews and review ratings for Under Armour Women's Sportstyle Crew Long Sleeve, Black /Black, X-Large at Amazon.com. Powered by Discourse, best viewed with JavaScript enabled. I am going to live on the phone until I have access to Seller Central. They would be just another low rate website that no one gives a crap about!!! Also Amazon does have a Phone Number, it’s posted here all over the Forums and above post 866-216-1072. They are reviewing my account and all my fund has been in hold over a month now. I found the whole process rather stressful. As we invested our entire sum into Christmas stock, was a big gamble but it was paying off (if allowed to access money). I’m adding more information to the case trying to get help. We contacted seller support a few times and contacted seller performance we did not get any response or time frame we just worked unpaid And prayed we would get our funds before the bank reposses our house. How to return Amazon items the right way: Fast, easy and usually free. Sign out of Your Account on the Amazon Website. Go to a different computer (which you have always used before, not a strange one that Amazon doesn’t know, or you will make the problem worse) Go to Amazon.Com and see if you can login to your Buyer account. They do this purely to hold the money and see if your customers are actually receiving products and in a timely manner. We have also recently undergone a review. Keeping an Amazon account open costs nothing — you can leave your account dormant as long as you want without incurring any fees. Let alone people not being bothered about leaving feedback for anybody, because the world and his wife seems to want feedback. Do nothing else until you have it all sorted out. Seller Support can also be reached at 866/216-1072. If you do decide to close your account, contact Customer Service to request a full account closure. I assume my account was hacked, but some communication would help! All you can do is appeal the suspension. Email contact only. There are several things I now for certain and I am going to take these exact steps to see how bad the damage is: I have never seen Amazon’s messaging system fail, and they send emails about everything. Unfortunately I don’t think anything you can do. first of all i want to clarify some point that: My account health is good My customer feedback is positive 4.7 out of five My order defect rate is below 1% i removed all the … I asked why I hadn’t gotten an email about this. If you are getting no email from amazon whatsoever (FBA order shipped, customer question, Amazon daily deals, etc) then it is clear someone has changed your Amazon Email. sellercentral.amazon.co.uk How long is an appropriate time to wait before contacting MD? Cannot trust selling on the internet - all that can be done is minimise risks. Amazon shoppers depend on reviews to learn more about products, and this program helps to acquire early reviews on products that have few or no reviews, helping shoppers make smarter buying decisions. And you will also get an email when ANY account information changes. Played them at their own game for years! The forum moderators are Amazon employees who keep an eye on the forums, kinda like ombudsmen. Find helpful customer reviews and review ratings for Under Armour Women's HeatGear Armour Long Short, Europa Purple , X-Small at Amazon.com. And amazon will NEVER take this kind of action on your account without sending you an Email and what your steps are. We use cookies and similar tools to enhance your shopping experience, to provide our services, understand how customers use our services so we can make improvements, and display ads, including interest-based ads. You can contact seller support on the bottom of any of these pages if you are having account access problems. I got no email notification or anything prior to this happening. What does the message from Amazon say about why your account is on hold? Also what about your smartphone, have you been accessing your account there? I forgot to mention in the original post that we had tried cancelling our submission so that we could resubmit it, but we were blocked from cancelling it. by Friday afternoon, I received an email stating that my 'seller practices' were 'under review' and that my funds would be held for up to 30 days. Manage Your Backup Payment Methods. As of tonight, we still have seen no movement on the status of our application (it's still "Under Review"), and we have received no communications from anyone at Amazon. And Amazon.com sellers are so hardened by the regularity, that you’ll find very little sympathy for impacted retailers on the Amazon support forum. If your account was Hacked, the first thing hacker is going to do is change your password. One day I couldn’t log in to my seller account. I am not sure if you can have a different password on the Buyer Account, but in the rare times I could not access Seller Central, I could still access my Buyer account with the correct password. Email contact only. You may have received a contact email from your amazon seller central rep than you can respond to and ask about the hold up as well. Revoke a Website or App's Access to your Login with Amazon Information. Not knowing if, how or when your account is to be taken out of review. I guess its better than negative feedback though. There is a very logical step-by-step process. No one is helpful. Find helpful customer reviews and review ratings for Under Armour NCAA Utah Utes Men's Sideline Long Sleeve Tee, 3X-Large, Red at Amazon.com. Use Login with Amazon. Click on any thread that has the Amazon icon on the left column, find their post, and click on the mod’s name to send them a PM. I rapidly expanded the last 4-6 weeks and just wondering when I'm going to be back to "normal" status again. He worked on it for a week and passed me on to a woman from the US. I don’t understand who I can contact to get the help I need. The first thing someone does is change the bank, then email access and then password, to deny you access. Powered by Discourse, best viewed with JavaScript enabled. The only possible disgusting behaviour Amazon could possibly have been accused of is if they +hadn’t+ initiated a review. They can’t fix it probably, but they can possibly give you some information. The seller center team is full of crap. There is no phone number for Seller Performance. Do I simply have to sit it out (you may understand my frustration if i tell you Amazon are holding onto over £70,000!!!). This may be beyond Amazon’s ability to solve. Hi,my account the same problem as you, still on hold since 13th May, no email, no notice. I do not exactly understand your problem. Have a look at this recent thread as the OP was in the same position, but the day after contacting the MD’s team her selling privileges were restored: I know this issue is raised with all too frequent regularity but my account is currently under review and I would like to ask those with experience when would be the appropriate time to contact the managing director - or at least his team? Have you emailed This topic was automatically closed 180 days after the last reply. It does sound like you were hacked and Amazon did shut down your account for your own protection till it gets straightened out. You need to read over the suspension notice carefully to identify which rule(s) you violated referring to Amazon’s policies and agreements page and checking your Seller Central performance metrics. We are a small business with only 3 staff and our cash flow is very limited at this stage. I have been led to believe my account was hacked. This is the place where Amazon sellers have a holistic view for ongoing orders, items purchased, and what is getting listed on Amazon. I wish they would be better understanding their consumers. I know enough to be extremely dangerous in this area, I manage all my own IT and rebuild all my own PC’s. seller-performance@amazon.com or Most sellers don’t gasp in relief until about 15 days after their appeal was “accepted.” 9/10, when your account is reinstated and they are “still reviewing it,” you are fine. When you changed your Password did you get an email immediately?? Paypal can transfer money to HSBC in seconds, HSBC can transfer to Halifax in seconds, yet Amazon still use the 5 to 7 DAYS excuse for transferring, blaming everyones banks for doing so. seller-performance-priority@amazon.com? IMO Amazon wants to keep sellers money in their account as long as possible to earn the interest, and use the reviews as an excuse to do just that. Does anyone know a “back line” to call where I can speak to seller performance? A nice man named Matthew from UK Amazon, moderator, said he would help me. Your Account is suspended ? I have only just moved from EBay to Amazon seller central as bad as I thought ebay was they were never as bad as Amazon!! I’m in the same position. The Early Reviewer Program encourages customers who have already purchased a product to share their authentic experience about that product, regardless of whether it is a 1-star or 5-star review. Why would they do this and how long will this continue? Then my whole account basically shut down and my products, FBA included, aren’t even listed for sale. Sadly, I get these people on the phone from foreign countries who do not seem to understand the complexity of this issue and they continue to insist on transferring me to the password change group. If you cannot access Seller Central and you have no emails about it, I am shutting down my entire building and unplugging the ROUTER, calling my ISP, calling a security pro, and really digging super deep into this. It’s disgusting!! New replies are no longer allowed. and how long has your account been in review? I think, Amazon just want you to sell using FBA as they suck out more profit this way. Amazon rarely reinstates an account after the first appeal is sent. I changed my password thinking perhaps something was amiss there. That would be a nicer way to deal with it, rather than cutting off this earning income. So i have to step verification when i go to my account, i lost my phone 3 years ago and never bothered to change my number on amazon my account, i still can upload designs but i can`t change my phone number or bank account or address. I sent emails, I called, there is still nothing. Can anyone help me on this ? My review is currently in its 7th day. I asked to close my account and get this whilst my account is under review!!! ... Heya,yes but have only sold one thing since last week,they asked about how long have i been in business which am just a private individual seller,selling used items. Your account is under a velocity review ? My cashflow is in an OK place so thankfully I’m not reliant on receiving it all today but to have what will work out to be about 8% of my entire years turnover and my biggest Amazon payout of the year held is not the best situation. Your account is under review ? Are those working?? Do you use a Password Manager like LastPass? Please read the notification and provide the requested documents. Have you visited any sites on your PC for anything besides business? Hi, That was on September 27. I have called and emailed Amazon everyday for a week. Amazon reinstatement consultants don’t necessarily need you to answer long lists of questions for each type of account suspension, but they should customize their work to your particular case. My account is on “hold”. This is impossible. It says it takes up to 30-45 days. Do you have any 3rd party software using MWS credentials to access your account? Porn sites are not the only place you can get drive by downloads from. Their was a message saying a “hold” was on my account. They have lost our trust. There are so many questions here, you really need to detail how your entire operation is set up. Also are you experiencing any other weird issues like sites taking forever to load, passwords not working, programs hanging, PC slow to boot, etc. For the last 2 problems. I take it thatI am getting negative feedback when people mark “no” on the question “was this reply helpful.” Am I doing something wrong? We actually had to pay our staff and rent a week later thankfully my team was understanding and wasn’t desperate. I think the most stressful part is not being able to speak to anyone that could help with the problem. It is hard to help without any information. They didn’t know. There are holds, reviews, suspensions, etc - many times we find that sellers are mistaken in what they think is happening. Edited by: Eight Carbon 8 on Dec 11, 2017 11:25 PM. My account is in good standing etc. Sell on Amazon. (I haven't sold on amazon in several months so this may be the reason also.) You would have thought Amazon would have sent an email stating, " Your account is getting close to a review, this is because ( blah blah ). Bad week, amazon review, fire next door or whatever and you can be hit hard. Another trick hackers use is to edit your Hosts file so you can’t pull up Seller Central. In these cases, you’re covered under the Amazon A … If someone had the same problem please can you help me. This is ridiculous! And you DO need to get some sort of computer pro on your end to look at things. More than supending more accounts with not enough valid reason they should fire some of there employees that don’t do anything to help or improve customer satisfaction. A review in exchange for monetary reward. On the... Don’t worry, I have assets to back up my spending, just takes slightly longer to get hold of the money. It was going to cost us rather a lot of money if we didn’t settle the credit cards I had used to purchase a lot of our stock. No suspension, no review, etc. Because it was abnormal sales our account underwent review. Log back into your portal and review your notification on the dashboard. “Amazon Return Policy Explained” covers how long you have to return an item to Amazon—usually 30 days. Multiple negative reviews for the same product from one customer. But you will need an expert to help sort that out, and you need to drop everything else and deal with this TODAY. Nothing you can do but, answer the questions asked for by Amazon and wait it out. I had this happen once, it was awful and it was someone throwing the wrong flag on the back end. Amazon sellers are suspended regularly, with little hope for sellers who have been flagged (correctly or no) by Amazon. Question. Choose the review you want to change in the Community activity section. Select Your Cookie Preferences. 25 days later we passed review finds released and over thank god. Sign out of Your Account in the Amazon Shopping App. We found out that they wanted us to increase our feedback, and until then they were holding onto a few thousand pounds. Someday, if others are hacked and locked out of their accounts, perhaps the resolution to this will assist them. Do you have other people using your PC’s for personal use? Generally speaking Amazon takes 5-14 business days to review an account and if they require additional information they will send you a message regarding that. Dear Amazon From so many days My Account is under review. Re Re year 2097: Ah its ok, I figured it out now. I know this issue is raised with all too frequent regularity but my account is currently under review and I would like to ask those with experience when would be the appropriate time to contact the managing director - or at least his team? You may have bigger problems, such as your PC being hacked and the hacker has taken over your email and everything else. Sometimes when I change my Seller Central pw, the Buyer account will work one time on the old one, then I have to use the new one. (I just found that here on the Forum). I hope people can understand that I’m not trying to waste anyone’s time. Are you managing this account for someone else? Note that you don't have an Amazon Pay account to close — instead, you can close only your Amazon account. Amazon says they reply to Appeals within 24 … Once a drive by download is activated or executed somehow, the remote hacker can take over everything you can administer from that PC, possibly your entire network. Please join me in signing a petition against this awful company!! A review by the product manufacturer, posing as an unbiased shopper. You can also hide it by selecting Hide on my profile from the three-button overflow menu. Feedback on the forums doesn’t count toward your seller metrics. I've had about 130 sales in the last 3-4 months, and initially amazon both suspended my account and put it under review. Did you check your Spam Filter? I can’t even log in to fill orders coming through. How secure are your PC’s, your network, your router, your firewalls, etc. The seller performance team is don’t seem to work too well. Not suspended, no questions for me, nothing. I’m sincerely hoping a moderator on this board will take on my case. As our seller account suggests, we also sell toys, and this is the bonanza time of year. A seller’s ranking plus $3.00 should get a nice cup of coffee…. A review of a game in exchange for bonus in-game credits. You need to get some solid IT expert in your local community who can check your pc’s, look at your Router, and a whole bunch of other stuff. Of course we expect a big rise in sales, why else would we be in business! If you can get in, Look for any Orders, check all your stuff and make sure it looks correct. It is crazy to me that I can’t get a phone number to seller performance who supposedly has the “hold” on my account. Still couldn’t sign in. Account under review. It took around 25 days to be completed and us to be allowed to take the funds. I understand why, but the time taken and lack of understanding and just to be honest pure ignorance of the seller performance team is just morally wrong!! In fact, Amazon representatives will openly note that Amazon has many automatic triggers which suspend seller accounts. Its usually easier to not overstretch with regards to credit. But this is not the end!!! You create a Limited Company working out of a basement flat and within a fortnight you’re offering high end electrical goods such as a £1,350 bluetooth speaker and you’re surprised that Amazon want to review your account! You are acting like you know very little about your business. ANY. WHAT THE HECK??? Edited by: 3rd Venue on Jul 5, 2016 1:22 AM, Edited by: 3rd Venue on Jul 5, 2016 1:32 AM. Even suspended you should have limited account access. how do I figure out if I was hacked? I opened an Amazon seller account on Thursday night. Who is your email provider? Money we needed to run the business and live on! If all info is submitted correctly 1.5 months is too long for account activation. Can you access Seller Central (I mean pull up the page)? Will someone please assist me on another front? I’m still locked out and very frustrated. Look at msconfig for weird programs, look at Task Manager for unrecognized apps running, look at Control Panel for new programs. ... it can take between 3 and 5 business days for your card provider to process your refund and display it on your account. Thanks for offering help. Read honest and unbiased product reviews … (I had my account set up to send order notifications to another email so my primary one wouldn’t get filled up.) Thank you for this great response. Are you getting any Order Emails or customer emails? Have you received any information about this? How long is an appropriate time to wait before contacting MD. Hacking is always discoverable, sometimes right down to the IP address of the hacker. If you could please look at resolving this in the next 2 weeks, then your account will be re-accessed." Post your suspension letter and allow us to help you correct the problems you ran into. To edit a review: Go to Your Profile. Is your account ok now? If you do not respond to the chargeback notification within 11 calendar days, we will debit your Amazon Pay account for the chargeback amount. ... It’s a velocity review and quite common for new sellers. It should not take a week. Do you buy more stock? Are you running any Anti-Virus software, look at those logs. The Amazon Seller Account is the place where Amazon sellers spend much of their time (varies based on agency or management automation). I am interested to find out how many other sellers have had their account put under review? When you refer to mod, what does that mean? I have been sent there 6 times. I am also frustrated because none of my customers left me any feedback !!! Hi there. Amazon Account Setup Fails. How long can they lock me out of access to the thousands of dollars of FBA products I have in their warehouses? Click on it then click “message” and ask them for help. Most of them, you need to explain for hours to get to the point. Some reviews take a little longer to be posted, sometimes up to 4 or 5 days. My disbursement is due today and I’ll be getting about 10% of what it should be. Unless it’s a very minor violation, the process can take days, or even weeks and requires back and forth communication with Seller Performance. Amazon will put your account on hold if too many of these things change at once. Help for New Sellers. But all they does after making you tell them your entire history is " We will call you back"??? How long does it take Amazon to conduct a "review" of an account? How can they determine whether my sales perfomance is unusual after only 3 weeks!!?! Someone in UK isn’t going to do you any good. More than once there have mass problems with disbursement while a few sellers have had individual problems that causes days or weeks of delays. If you can, make a very small item purchase to test if Amazon is emailing you about the order. Reviews will generally show up within 72 hours of posting. (It was NOT a suspension, my store was up and orders came in the whole time). “Hold” could mean a dozen different things. In North America, intern applications will be reviewed on a rolling basis beginning in early November 2020 in preparation for interviews that will begin in early January 2021. I emailed them but never got a reply. You have the sensible approach then. I get dozens of emails from Amazon about dozens of different things per day. Amazon Advertising Find, attract, and engage customers: Amazon Drive Cloud storage from Amazon: 6pm Score deals on fashion brands: AbeBooks Books, art & collectibles: ACX Audiobook Publishing Made Easy: Alexa Actionable Analytics for the Web : Sell on Amazon Start a Selling Account: Amazon Business Everything For Your Business: Amazon Fresh Groceries & More Right To Your Door And the prize for a reply to the oldest post goes to Toon World! I am also an accountant, and know all about the risks etc of having credit cards. I also have tried getting help using the live chat service. Ironically most of the increase in sales in my case has been from using Amazon Fulfillment, so technically they are actually holding funds because they don’t trust their own couriers to deliver the items! Overall the service is crap. I need an Amazon advocate to get to the bottom of this. Seller Performance suspends thousands of sellers on a daily basis, and investigators only take a few minutes to review each appeal. Similar themes and suspension trends often exist, but you still need to present unique responses specific to your account’s situation. They can come from everywhere, even Google Images!! The items have been shipped and should have been received already. It’s unnerving and far out of the parameters of regular support staff. Using WiFi? So the result of doing everything correct seems to be our increased volumes have triggered an account review which basically means Amazon have been holding onto my disbursement money now and will not release it until the review is complete, this may take 30 days!! Scotty, Susan, and GlennS are mods. Look on the forum for Scotty or Susan’s Amazon icon. I've seen people getting answers from amazon within few hours while others have to wait 2 weeks so it varies. A review by someone perceived to have a close personal relationship with the product's owner, author or artist. If you don’t post the original message so we can see it, then we can’t help. I can guarantee you that they will never call you back after you go through that aweful live chat… They never called me back and I went through about 6-7 live chat…. I have tried contacting seller performance but just get the “standard” reply!! My account has been under review for about 7-10 days. We have seen a great increase in sales leading up to Christmas, we have maintained our seller rating and deliver our items on a next day tracked delivery service!!! I will try and call Amazon again. and i hope that Amazon performance team will come with positive answer, But i still want to know why this much time is taken by Amazon performance team. HOLD strictly means Amazon has flagged your account for Security reasons, suspected unauthorized access, duplicate accounts, or account information unconfirmed (bank account, credit card, address, Tax ID, phone number, email). Read honest and unbiased product reviews from our users. PS if you find my answer useful, please Upvote :) Happy to advise further We sent out over 350 feedback requests. I’ve gone through a range of emotions in the past 7 days and have come to the conclusion its a standard thing kicked off my reaching some threshold and whilst it sounds from their emails like its taking this long to do my review I’ve come to the conclusion I’m actually in a long list and they probably haven’t even looked at my account yet. Nothing you can do but, answer the questions asked for by Amazon and wait it out. How to get customers to leave feedback when they are busy getting ready for Christmas? It’s when Amazon decide to hold back thousands of pounds on a whim - that’s what causes the trouble. Use Switch Accounts. Amazon put the account under review the day I sold my inventory. A “Yes” vote adds to your point count for the rankings (bars) next to your name. If Amazon suspends your account despite your best efforts, conduct a thorough investigation across all of your account, paying close attention to any ASINs with previous policy warnings. Your account is under review ? Do you have an IT person? Are you being reviewed? Reply in year 2057: Can you please rephrase your question ? Obviously, this hasn’t been an easy fix. I cannot even close it!! (delete everything forever, except PW). Take advantage of good deals? I imagine the email change is the issue. I am panicking a bit. Called Amazon support and they said my seller account had a “hold” on it through Seller Performance. It's completely up to Amazon on how long (or even if) a review will be posted, so if you're having difficulty seeing reviews, reach out to Amazon directly. How is this different from a suspended account? I am able to get into my buying account now, but not my selling account. I made 20 phone calls and then got an email. I don't really want to provide tracking numbers because I drop ship items from china. My amazon account has been under review since about april 21st. Nothing you can do but wait it out and answer any questions Amazon asked you. Did you ever message one of this board’s moderators? Edit or delete your review, as required. When your money is tied up, and your account could be stopped, all your business decisions have to be put on hold. They never call back. Amazon will review full-time applications on a rolling basis in preparation for interviews that will begin at the end of August 2021. Email contact only. Find a mod on the forum and send them a private message. I agree. Luckily they’ve allowed me to continue selling and even in the past week it looks like I had a velocity review as pending went up a lot one evening only to all clear through the next morning. This would not have been a problem if they hadn’t started the review. If your account is under Seller Performance Review, in Seller Central, you will see a performance notification titled 'Action Required: Amazon seller account under review, additional documentation needed'.
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